alexis 500 Platform Privacy Notice

This page describes what we collect when you use alexis 500 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We do not sell your data to third parties. We encrypt your information and store it securely on our servers.

When you create an account on alexis 500, you provide your phone number, email, full name, date of birth, and city. We use this information to verify your identity, comply with anti-fraud and anti-money-laundering regulations, and process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

Our privacy practices comply with applicable data protection laws. You have the right to access, correct, or request deletion of your personal data. Contact our support team to exercise these rights.

What data we collect on alexis 500

We collect the following information when you register and use alexis 500: your phone number, email address, full name, date of birth, and city of residence (Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta). We also collect information about your account activity—bets placed, deposits, withdrawals, and game history. This information helps us verify your identity, prevent fraud, and provide customer support.

When you deposit or withdraw, we collect payment information. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), we receive confirmation from your payment provider. For bank transfers (mobile banking, local payment, online payment, e-wallet), we record the transfer details. We do not store your full payment credentials on our servers; payment processing is handled by secure third-party providers.

How we use your data on alexis 500

We use your personal data for the following purposes: account verification and identity confirmation, deposit and withdrawal processing, fraud prevention and anti-money-laundering compliance, customer support and account inquiries, and platform improvement and security. We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties.

Your account activity (bets, deposits, withdrawals) is used to calculate your balance, settle bets, and provide your transaction history. This information is visible only to you and our support team. We may use aggregated, anonymized data (such as total number of active accounts or average bet size) for platform analytics and improvement, but this data cannot identify you personally.

Third-party processors and data sharing

We share your data with third-party processors only when necessary to provide our services. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions.

We may share your data with law enforcement or regulatory authorities if required by law. We do not share your data with marketing companies, data brokers, or other third parties for commercial purposes. Our servers may sit outside your jurisdiction; by using alexis 500, you consent to your data being processed and stored outside Indonesia if necessary for platform operations.

Data security and encryption on alexis 500

We protect your data using industry-standard encryption and security practices. Your password is encrypted and never stored in plain text. Your account login uses secure authentication. All communication between your device and our servers is encrypted using HTTPS. Our servers are protected by firewalls and intrusion-detection systems.

We conduct regular security audits and updates to protect against unauthorized access. However, no security system is completely immune to breaches. If we discover a security incident affecting your data, we will notify you promptly and take steps to mitigate harm.

We take data security seriously. Your personal information is encrypted, stored securely, and accessible only to authorized alexis 500 staff and trusted third-party processors.

Cookies and tracking on alexis 500

We use cookies to remember your login session and preferences. Cookies are small files stored on your device that help us recognize you when you return to alexis 500. You can disable cookies in your browser settings, but this may affect your ability to use our platform. We do not use cookies for tracking or advertising purposes.

We may use analytics tools to understand how users interact with alexis 500. These tools collect anonymized data such as pages visited, time spent, and device type. This data helps us improve our platform but does not identify you personally.

Your rights regarding your data

You have the right to access your personal data. Contact our support team to request a copy of all data we hold about you. You have the right to correct inaccurate data. If your name, phone number, or city has changed, update it in your account settings or contact support.

You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain some data for compliance purposes (such as anti-money-laundering records) even after account closure. You have the right to object to certain uses of your data. Contact our support team to exercise any of these rights.

1. Request access to your data

   Contact support to receive a copy of all personal information we hold about you.

2. Correct inaccurate information

   Update your profile in account settings or contact support to correct errors.

3. Request data deletion

   Ask support to delete your data, subject to legal retention requirements.

4. Object to data use

   Contact support if you object to how your data is being used.

Data retention on alexis 500

We retain your personal data for as long as your account is active. After you close your account, we retain data for a minimum of five years to comply with anti-money-laundering and tax regulations. We may retain aggregated, anonymized data indefinitely for analytics and platform improvement.

If you request data deletion and we have no legal obligation to retain your information, we will delete it within 30 days. Some data may be retained in backup systems for a limited period before being permanently deleted.

Contact us about privacy

If you have questions about our privacy practices, concerns about your data, or wish to exercise your rights, contact our support team. We respond in English and will address your inquiry within five business days. You can reach us through the support link in your account or via the help section in the alexis 500 app.